Visiting us

Essential visitors are able to visit the hospital outside of standard visiting hours.

Essential Visitor criteria includes:

  • A nominated labour support person.
  • A nominated parent / guardian of an admitted child (including a neonate / start of life).
  • A nominated guardian / carer for a patient living with a disability.
  • A support person (spouse, partner and other significant other) who is visiting a patient who is critically unwell (such as an unstable or deteriorating patient in ICU) or at end of life.
  • One accompanying visitor into the Emergency Department.
  • Up to two visitors per patient in an emergency circumstance (not all emergency department presentations).
  • Designated guardian attending an outpatient, home or community-based appointment.

You will need pre-approval to visit, and this is obtained via your loved one’s Ward Clinical Nurse Specialist (CNS) – but before contacting them, you need to make sure you are eligible for approval.

Approved Essential Visitors must discuss the preferred visiting times directly with the Ward CNS. The visiting times will vary.

 

Two (2) standard visitors can visit all areas during the following times:

  • 10am to 12pm (two at the bedside at any one time)
  • 5pm to 7pm (two at the bedside at any one time)
  • seven days per week.

A maximum of two standard visitors and, if applicable, one Essential Visitor can visit a patient per day. There can only ever be up to two visitors at the bedside with a patient at all times. 

 

Emergency Department

Due to limited space in the ED Green Zone Waiting Area, only approved essential visitors who meet the Essential Visitors Criteria will be allowed to accompany a person into the ED wait area and Green Zone. If you meet any of the above criteria, please discuss this with the ED team upon arrival.

No visitors are allowed to accompany patients in the Red Zone unless discussed with the ED Management for patients who require carers or are minors.

Violence and aggression will not be tolerated. Please be kind to those who are caring for your loved ones – we are all in this together.

 

Mental Health Service

All visitors, both Essential and Standard Visitors, are required to undergo a RAT test prior to entry into all Mental Health Units and fulfil other requirements as outlined on the Graylands Hospital website (external site).

Two (2) Standard Visitors can visit a patient at the times outlined above.

Essential visitors are able to visit the hospital outside of standard visiting hours but must contact the ward staff prior to their visit to verify their status as an Essential Visitor and to arrange the visitation time.

Essential Visitors include:

  • Carers or guardians who regularly attend to assist with health care needs.
  • Designated guardians must be the same person each day (If unable to attend, an alternative person can be approved by staff according to patient need).
  • End-of-life support person.
  • Mental Health Personal Support Person.
  • Someone nominated as an essential visitor.

For further details on the rules in place for visiting public mental health units, please see the guidelines as for Graylands Hospital website (external site).

Proof of vaccination

All visitors to hospital sites must be double-dose vaccinated (see below for vaccination exemptions) and must show proof of their COVID-19 vaccination (external site), either in a digital or paper-based form, along with approved identification in some cases.

Please prepare your evidence of vaccination in advance to avoid delays or being declined entry.

Acceptable forms of evidence include:

  • Service WA (no identification required)
  • Express Plus Medicare App (no identification required)
  • Digital certificate (identification required)
  • Immunisation history statement – printed or digital (identification required)
  • Medical exemption – printed or digital (identification required)
  • Printed certificate – printed or digital (identification required)
  • International proof of vaccination (identification required)

Proof of vaccination exemptions

Visitors who have an exemption to receiving COVID-19 vaccinations must provide evidence of their exemption. Acceptable forms of evidence include:

  • Service WA app
  • COVID-19 digital certificate (shows medical exemption)
  • Your certificate stored in a smartphone’s wallet, along with an acceptable form of identification
  • A hardcopy of your certificate, along with an acceptable form of identification
  • A digital or hardcopy of your immunisation history statement, along with an acceptable form of identification.

All unvaccinated visitors will require an exemption approval to visit the hospital. You should contact the relevant ward or clinical area to discuss the process for applying for this exemption.

Masks

Everyone must wear a mask whilst being on site at a WA public Hospital. If you have a mask exemption, proof of this must be shown upon arrival and you may be required to undertake a RAT or provide proof of a negative PCR test taken within the past 24 hours.

Staff will provide you with a surgical mask upon arrival and this must be worn at all times.

When disposing of the mask at the end of your visit, please remember to break the cords and place it in the bin.

Screening Questions

For your visit to go ahead, you will need to answer a series of questions about your recent state of health and visits to any exposure sites.

These questions can be answered by scanning a QR code with your phone upon arrival at the hospital, or by filling out a paper questionnaire. If you would like to see the questions before you arrive, please contact the hospital before visiting.

Parking and public transport

Parking

Parking for patients and visitors (including ACROD) is available in the multi-deck car park, entry off Winthrop Avenue. This is the closest car park to the hospital. It is owned by Capella and operated by Wilson Parking.

Parking is also available at Car Park 3A (on Caledenia Crescent), Car Park 4A (off Verdun Street), Car Park 5 (underneath the Cancer Centre, off Gairdner Drive), and Car Park 7 (off Hospital Avenue).

Parking is charged at the same rate across the site. Further information about visitor parking fees is available on the QEII Medical Centre website (external site).

Parking at Sir Charles Gairdner Hospital / QEii Medical Centre Campus can be difficult to access at peak times – if you are visiting the site or attending an appointment please allow ample time to locate parking.

Subsidised parking

Subsidised parking is available for patients, subject to certain criteria.

Renal, cancer services and cystic fibrosis inpatients who have explored all alternate means of transport may be assessed for eligibility for subsidised parking.

Patients approved for the subsidy will receive discounted parking. Further information is available through the Social Work department by calling 08 6457 4666, or visiting the Social Work Department, 1st Floor, E Block, SCGH (western end).

 

Public transport

Buses connect the hospital with the city, train stations and surrounding suburbs, with several stops along Hospital Avenue. Call the Transperth InfoLine on 13 62 13 or Plan Your Journey (external site) via the Transperth website (external site) for information.

 

Taxi

There is a taxi rank on Hospital Avenue. Free taxi phones are at the E and G Block entrances.

 

TravelSmart Junction

If you need help planning your journey to QEII Medical Centre visit the TravelSmart Junction, located in the E Block corridor. Drop in between 8am and 4pm on weekdays, or call (08) 6457 4085.

 

Changes at QEII Medical Centre

Sir Charles Gairdner Hospital is part of the QEIIMC, which is undergoing a redevelopment.

Disruptions are kept to a minimum, and your patience and support while the redevelopment continues is appreciated.

If you have questions about the QEII Medical Centre redevelopment contact 1800 356 406 or email the QEII Medical Centre redevelopment team.

QEII Medical Centre / SCGH Site Map

 

SCGH Map showing entrances during COVID-19Click on image for larger image.

Hospital amenities and facilities

Sir Charles Gairdner Hospital is located on the beautiful Queen Elizabeth Medical Centre Campus.

The QEII Medical Centre Trust is responsible for the development, management and control of the campus, including services and amenities for patients and visitors ranging from postal services to banking, alternative transport options, eating out, convenience stores, parking and much more.

Full details of patient and visitor amenities available at SCGH and the broader QEII Medical Centre are available on the QEII Medical Centre website (external site).

Chaperone / Observers at your clinic appointment

Protecting the privacy and dignity of our patients is a key part of NMHS core values. All patients within SCGOPHCG will be offered the presence of a chaperone for examinations that are intimate in nature. Please let us know your preferences, as someone’s understanding and expectations of intimate examinations can vary according to their background and beliefs.

Tertiary hospital - what that means to you

Education is a key mission of Sir Charles Gairdner Osborne Park Health Care Group (SCGOPHCG), as we know continual learning at all levels is key to improving patient care.

You will come across learners in all fields, from students through to senior practitioners and all are bound by rules of ethical behaviour and confidentiality. If you do not wish a learner to be involved you can say no as we recognise you may be unwell or stressed, however most patients learn more about their condition when learners are involved in their care.

If you have any concerns about any interaction, please contact us via email: SCGOPHCG.MedEd@health.wa.gov.au.

Smoking is not permitted anywhere inside the hospital or outside on QEII Medical Centre grounds.

Please note that some of our wards have a ‘no flowers’ policy. Please check with the individual ward before bringing flowers.

Last Updated: 20/07/2022