Patient Compliment - ‘I witnessed a level of care that I can only call brilliant’04 August 2021My mother has recently been very unwell and given that she’s a public (Medicare) patient, I was concerned about the level of care she would receive. I was dreading going to the hospital to be with her. Given what I’ve read and seen on the news about staff shortages and overcrowding, I expected a stressful environment. But the reality was that mum’s room (shared with three other patients) was quiet and peaceful, and the staff were incredibly warm, caring and attentive.
My sister Chantelle and I spent around three hours most days with her. We got to know a few of her nurses and doctors, and I found myself leaving each day in awe of the extraordinary job they do, day in day out. Treating each individual as just that, and providing nuanced care. Honestly at times, it reminded me of experiences I’ve had staying in high end resorts as a travel photographer/journalist. That may sound daft, but there were so many parallels in terms of thoughtful, personalised care and ...